PhD Research · Carleton University · Technology Innovation Management

|Food|Drink|Sound|Light|

Innovation Between the Frames of an Experience Economy

An integrated article thesis examining how experience-intensive platforms govern the transfer of value between practitioner identity and market access — across the Sound, Food, Drink, and Light registers of live cultural production.

Candidate Joel A. Flynn
Program TIM · Sprott School of Business
Format Integrated Article Thesis · Section 12.4
Industry Entity 1730 Technology Consulting Inc.
Target Journal TIM Review · Carleton University

The Root Problem — 30-Year Research Arc

THE PROBLEM OF REMIX: how does value move from the irreplaceable encounter — the secret recipe — to the reproducible copy that circulates across cultural systems? And who governs the line between the copy and the thing that cannot be copied, that is, its autopoietic identity.

First circumambulated in a 1995 New Venture Creation course at UBC Sauder (prediction market for indie bands as a proto-NFT governance mechanism). The three papers address this problem from three different focal lengths, with Chapter 5 showing the framework operating in an uncontrolled real-world context.

Dissertation Architecture

Five Chapters

Three peer-reviewed papers (Chapters 2–4) framed by a methodology introduction (Chapter 1) and an applied ecosystem conclusion (Chapter 5). All five chapters develop simultaneously in Moggridge's non-linear design modes; the narrative is assembled from portfolio components.

Ch. 1

Introduction · Methodology

The Root Problem and the S/E/E/D Methodology

Establishes the 30-year circumambulation structure (Brown / Seeley Brown's "radical research / bend your lenses") and introduces S/E/E/D — Study / Explore / Evaluate / Design — as a Flynn (2010) refinement of Moggridge's (2007) non-linear design process model. S/E/E/D maps onto Wartofsky's three artifact levels: Study (primary), Explore (secondary), Evaluate (tertiary), Design (synthesis via Engeström's double stimulation).

Introduces the |F|D|S|L| schema (Food · Drink · Sound · Light) as the governing experience design framework, and provides an overview of the five-lens convergence that Paper 3 develops in full.

S/E/E/D · Flynn (2010) Moggridge (2007) |F|D|S|L| Schema Wartofsky (1979)
In development — S/E/E/D section pending recovery from SEEDFEED documentation
Ch. 2

Paper 1 · TIM Review · RPV Resources Layer · Sound Register

Miscategorized by Design: A Theoretical Correction to IDEO's DFV Framework

IDEO's Desirability / Feasibility / Viability framework correctly identifies three dimensions of innovation but miscategorizes all three. Using Christensen's RPV theory — reconceptualized as a coordinated system of analytical lenses (Flynn, 2010) and grounded in Beer's Viable System Model — this paper proposes the correct reordering and tests it against the Stratalab™ platform deployment in the Sound register.

Diagnostic case: Rockaoke Live! featuring The Naturals passed all three DFV tests and collapsed anyway. RPV diagnoses it correctly: a Resources-layer failure. The Naturals dissolved as a performing unit — the irreplaceable human practitioners whose cult value the platform concentrated in one group, rather than distributing across a stable community. DFV's Viability category is miscategorized as economic sustainability rather than as a Values question about what the system is organized to produce and protect.

The structural solution: Megaband™ distributes musician cult value across a registered community. Audiofish™ is the proposed digital platform with a fish.audio Siri-style agentic AI voice interface as the Mitacs architecture target. Norman (1988) affordance theory is the theoretical warrant for the interface design at the Tool Layer.

Resources Layer Sound Register DFV → RPV Correction Beer (1973) Norman (1988) Megaband™ · Audiofish™
↳ Working draft in development · Flynn (forthcoming-a)
Ch. 3

Paper 2 · TIM Review · RPV Processes Layer · Food + Drink Registers

Variety Engineering in Hospitality Platforms: A Cybernetic Case Study of TableSet

Hospitality platform design in the Food and Drink registers is a variety engineering problem in Beer and Ashby's precise sense — at the RPV Processes layer, where resources (chefs, bartenders, kitchens, ingredients) are assumed present but the governance of the encounter between professional cult value and guest preference remains unsolved.

The exchange value app is the attenuation mechanism: it mediates between the chef's irreplaceable culinary identity and the guest's preferences, specifying pattern (which concept, which professional, which property) while delegating content to local professional decision. Two matched professionals bear distinct cult value: the chef (Food register) and the bartender (Drink register), whose cult value operates in two simultaneous modes — pairings (amplifying or counterpointing the food) and transitions (marking movement between course-worlds).

Narrative arc: From the Stratalab™ pivot — authorized by Anthony Bourdain as the tertiary artifact who names the structural homology between musician and chef cult value ("rock and roll chef" as a precise theoretical claim, not a metaphor) — into the TableSet platform.

Processes Layer Food + Drink Registers Beer / Ashby · Variety Engineering Eco (1962/1989) Bourdain · Tertiary Artifact TableSet™
↳ Working draft in development · Flynn (forthcoming-b)
Ch. 4

Paper 3 · TIM Review · Theoretical Synthesis · All Registers

The Autopoietic Mirror: Lenses, Layers, and Tertiary Artifacts

Five independently developed analytical frameworks are five lenses on the same three-layer autopoietic structure. The structural homology is not coincidental — it points toward something real about how human systems organize tools, practices, and meaning. The five lenses: Wartofsky's three-level artifact theory (1979); Engeström's expanded activity triangle (1987); Christensen/Flynn RPV (2004/2010); Beer/Ashby variety engineering (1956/1973); Benjamin/Flynn exchange value framework (1935/2006).

The paper develops three orderings of one structure (RPV diagnostic / PRV pedagogical / PSL governance), the ARIES certificate as encoded theory, the |F|D|S|L| schema with its internal vertical stack architecture, the AI commodification argument (Stage 2 commodifies tertiary artifacts; curatorial judgment is now the genuinely scarce capability), and the PSL three-and-only-three business models claim.

The Change Laboratory dimension: The dissertation itself is an instance of what it argues. Its named ideal outcome — stated explicitly in the Change Laboratory / formative intervention section — is the Don Norman Design Award (DNDA) Education category for the ARIES Certificate in Cultural Production and Platform Economics.

All Three Layers Five-Lens Convergence Engeström · Change Laboratory Berger (1972) · Light Register ARIES · PRV Arc DNDA Ideal Outcome
↳ Working draft exists · Flynn (2026)
Ch. 5

Conclusion · Applied Ecosystem · Aurascope · LBED · Uncontrolled Conditions

Return to the River: From CRLodge to CRL

Chapter 5 is not a summary of Papers 1–3. It demonstrates what happens when the dissertation's compound lens is applied to a real place-based ecosystem under uncontrolled conditions. The immediate empirical output is CRLodge: the first instantiated tertiary artifact produced by applying MML's AI-enabled previsualization pipeline, the |F|D|S|L| experience stack, and Aurascope™ to Campbell River Lodge / Goose and Gander.

The more generalizable contribution, however, is not CRLodge alone. CRLodge becomes the first visible expression of a broader ecosystem-scale artifact: CRL. CRL is not a hotel brand, a tourism campaign, or a redevelopment project. It is an emerging portfolio of locations capable of organizing hospitality, heritage, tourism, film production, cultural production, and place-based innovation through Location-Based Experience Design (LBED).

Under this interpretation, Aurascope™ is elevated from a cultural analytics instrument to a cybernetic attention-attenuation framework. Drawing on Ashby's Law of Requisite Variety, Stafford Beer's concepts of attenuation and amplification, Benjamin's exhibition / exchange / cult value triad, and Cole's coordinated representations, Aurascope allows different stakeholders to see the same ecosystem through different value lenses without losing systemic coherence.

The CRL ecosystem demonstrates this shift in scale. Ocean Villa becomes the exhibition-value prototype: a redevelopment site, digital twin testbed, and previsualization object. Campbell River Lodge / Goose and Gander becomes the exchange-value partner: the existing hospitality infrastructure capable of converting ecosystem attention into bookings, accommodation, food, beverage, events, and participation. Haig-Brown House becomes a cult-value anchor: the heritage and stewardship environment that gives the ecosystem authenticity and historical depth. CRL holds the stewardship layer through brand, real estate, IP, and location portfolio development.

This chapter therefore reframes Campbell River not as the final destination of the dissertation, but as the first field site through which a broader framework can be explored. The same methodology may travel to North Island tourism corridors, Comox and Courtenay regional locations, Australian destination-development contexts, real estate redevelopment projects, heritage districts, film-location ecosystems, and other location-based experience portfolios.

The dissertation closes with the autopoietic return. Flynn (2003) Fisherman's Eyes asked the experience design question in Campbell River through Haig-Brown and activity theory. On May 29, 2026, the practitioner-researcher performed at the Goose and Gander, recorded the session on lo-fi mics, and began building the Live from the Lodge vinyl pipeline. The fishing metaphor was always literal. T.S. Eliot's Four Quartets (1942), cited in the Flynn (2006) MASc thesis, closes the arc: "And the end of all our exploring / Will be to arrive where we started / And know the place for the first time." The place is Campbell River. CRLodge makes the return legible. CRL makes it transferable.

Resources Processes Values Aurascope™ · Attention Attenuation LBED · Ecosystem Scale |F|D|S|L| · Environment Scale CRL · Ecosystem-Scale Tertiary Artifact CRLodge · First Instantiated Artifact MML · Previsualization Engine
↳ In development — CRL as transferable field site and future research program

Theoretical Architecture

Aurascope™ and the Experience Design Stack

Aurascope™ reframes the dissertation's value theory as a cybernetic attention-attenuation framework: a coordinated set of lenses for managing complexity across stakeholders, artifacts, and place-based ecosystems.

Level Framework Primary Question Function
Meta Lens Aurascope™ Which value lens should be foregrounded for this stakeholder? Attention attenuation through exhibition, exchange, and cult value
Umbrella Experience Design How are people, places, activities, and meanings coordinated? Integrates participation, value creation, and socio-technical mediation
Ecosystem Location-Based Experience Design (LBED) Where should value be created? Coordinates location portfolios, destinations, heritage networks, and regional ecosystems
Environment |F|D|S|L| How should value be experienced? Orchestrates Food, Drink, Sound, and Light within experience environments
Use Participant Experience What does the system allow people to do, feel, remember, and carry forward? Produces use value through situated participation

Closed-Loop LBED Process

Observe → Visualize → Transform → Measure → Learn → Visualize Again

The future research program investigates whether digital twins, previsualization, AI-assisted scenario generation, implementation partners, and computer-vision analytics can form a repeatable closed-loop methodology for place-based ecosystem development.

Theoretical Architecture

The Five-Lens Convergence

Five independently developed frameworks describe the same three-layer autopoietic structure. The convergence is the central theoretical claim of Paper 3.

Layer Wartofsky Engeström RPV Beer / Ashby Benjamin / Flynn
Tool Primary artifact Tools / Instruments Resources Variety pool Exhibition value (network effects)
Process Secondary artifact Object-mediated action Processes Attenuation / Amplification Cult value (secret recipe)
Governance Tertiary artifact Rules + Community + DoL Values Regulatory model Exchange value (can it be priced?)

Three Orderings of One Structure

Ordering Sequence Purpose Context
RPV Christensen Resources → Processes → Values Diagnostic — most visible to most hidden Papers 1 and 2
PRV ARIES pedagogical Processes → Resources → Values Pedagogical — most inhabited outward; Beer-justified variety sequencing ARIES certificate
PSL Flynn 2022 Products → Services → Licences Governance — three-and-only-three business models Paper 3 · MC8

Experience Design Schema

The |F|D|S|L| Framework — Vertical Stack

Four registers; four metaphrames; non-flat internal architecture. Established in Flynn (2006) MASc thesis; formalized in the 2020 Sprott PhD application.

Register Relationship Platform Cult Value Bearer Montage Analogy
Food Base Primary — must exist first TableSet Chef — culinary identity The audio track
Drink On Food Pairings + Transitions (two simultaneous modes) TableSet Bartender — cocktail philosophy Visual montage — accompaniment and editorial cuts
Sound On Food + Drink Atmospheric / emotional layer over culinary encounter Audiofish™ · Megaband™ Musician — registered community Enhanced podcast — adds perspective over the base
Light On Sound Perspective layer — value-adding; non-occluding Evoke · ClearLED · MML Curator — authority over perspective (Berger 1972) Sequential visual chapters — Berger's reciprocity

Supervision and Institutional Partners

Committee and Partners

Target Supervisor

Dr. Nuša Fain

Assistant Professor, Entrepreneurship
Sprott School of Business · Carleton University

MOU Governance · TIM

Dr. Steven Muegge

Academic Director, TIM Program
Carleton University

MOU Governance · CARTI

Naomi Tabata

Director, Centre for Applied Research,
Technology and Innovation · NIC

i2I Network · Values Layer

Prof. Elicia Maine

Founder, National Invention to Innovation Network
Simon Fraser University · NSERC / Mitacs

Industry Entity

1730 Technology Consulting Inc.

Canadian-Controlled Private Corporation
Stratalab™ · ARIES Certificate · 1730.ca

Ideal Outcome · Education Award

Don Norman Design Award

Education Category · HCD+ Framework
UCSD Design Lab · dnda.design

Primary Sources

Theoretical Foundation

Key sources across all five chapters. The canonical Process Layer lineage runs: Wiener (1948) → Eco / Beer / Norman [three independent cybernetic descendants] → Wartofsky / Christensen → Flynn (2010) [named integration] → Flynn (2026).

Foundational Theory

Wartofsky (1979) — Three-level artifact theory
Engeström (1987) — Learning by Expanding; Change Laboratory
Engeström (2009) — From Design Experiments to Formative Interventions
Vygotsky (1978) — SxR mediational model
Beer (1973) — Designing Freedom · CBC Massey Lectures
Maturana & Varela (1980) — Autopoiesis and Cognition
Wiener (1948) — Cybernetics · named lineage ancestor
Benjamin (1935) — Work of Art in the Age of Mechanical Reproduction
Berger (1972) — Ways of Seeing · Light register
Vertov (1923) — Kinoglaz writings · mechanical eye
Cole (1996) — Cultural Psychology · coordinated lenses

Applied and Prior Art

Christensen, Anthony & Roth (2004) — RPV · Seeing What's Next
Norman (1988) — The Design of Everyday Things · affordance
Eco (1962/1989) — The Open Work · Cancogni trans. Harvard UP
Moggridge (2007) — Designing Interactions · non-linear process
Brown / IDEO (2008) — DFV framework · Paper 1 target
Flynn (2002) — Fairytale of New York · unpublished manuscript SFU
Flynn (2006) — Travels in Intertextuality · MASc SFU
Flynn (2010) — SEEDFEED · RPV as coordinated lenses; S/E/E/D
Flynn (2022) — PTML · PSL/DFV convergence prior art
Sloss (2026) — The Strategy Game · tactics/strategy/goals
Miller (1956) — The Magical Number Seven · routing constraint